How do I view all my files in the Upthere web app?
If you're using the Upthere web app, you may sometimes see only a subset of your files in a list. To prevent excessive data usage, we do not preload the previews for all files by default. So a few extra steps are needed to display all your files.
Log in to the web app at https://app.upthere.com and click "Photos & Videos" under the search bar on the right side of the page. This will show many of your photos & videos, but not all of them. To load more items, click the downward-facing arrow to the right of the section header (e.g. "2017"). Then scroll down to the bottom of that section and click "Show More" to load more items. Depending on how many items you have in your account, you may need to click "Show More" several times to load all of that section's items. Here's a brief video demo that shows how to do this:
You can use this same method to view the entire list of files in a Loop. Click on a Loop name on the right side of the page to view a partial list. Next, click the downward-facing arrow to the right of the section header (e.g. "Photos & Videos") to load more items. Lastly, scroll down and click "Show More" to load more items, and keep clicking "Show More" until all the Loop's files appear.
In addition to our web app, check out our Upthere Home apps for Mac & Windows 10 desktops and for iOS & Android devices. Our native apps have a ton of features for viewing, searching, organizing, and sharing your scanned photos. Visit our downloads page at https://www.upthere.com/download and download the Upthere Home app for your chosen platform & device. Note: the page will automatically offer you to download Upthere Home for Mac, so you can simply exit out of that pop-up to choose a different app.