How do I delete my account?

We understand that for whatever reason, you may wish to cancel your account - while we’re sad to see you leave, we understand. If it's because of a problem you've encountered or if we can help you in any way, please contact us and we'll do everything we can to improve your Upthere experience. To delete your account, follow these steps:

1

Log into the Upthere web app at https://app.upthere.com/account

2

On the Account page under Payment details, click or tap "Cancel subscription" and click or tap the "Confirm cancelation" button

Once you cancel, you will no longer be charged, and your Upthere experience will continue until your billing period ends. After that, you have the option to delete your account permanently:

3

Log into the Upthere web app at https://app.upthere.com/account

4

Scroll down on the Account page and click or tap "Delete my account and everything in it”

5

Click or tap the “Continue” button

6

Click or tap the second “Continue” button

7

Click or tap the “Delete” button


A short period of time after deleting your account, any files you've shared with your friends & family will be unshared, and any files you've uploaded will be deleted.

Lastly, we would greatly appreciate you sharing your reason(s) for cancelling your Upthere service.  If you'd like to participate, please take our survey — thank you for your interest and participation.

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